Terms & Conditions for Customer Information Collection

Effective Date: January 1, 2025
Company: Valley River Electrical & Construction Ltd & Valley River Heat Pumps (the “Company,” “we,” “our,” or “us”)
Website: www.valleyriverelectrical.com

1 Acceptance of Terms

By accessing or using our website and submitting your personal information, you agree to these Terms & Conditions. If you do not agree, please do not provide personal information through our website.

2 Information We Collect

  • Name, address, phone number, and email address.
  • Service details (e.g., property type, project requirements, product interest).
  • Payment information (when applicable for transactions).
  • Any other information voluntarily provided through forms, requests, or communications.

3 Purpose of Collection

  • To provide quotes, invoices, and complete service requests.
  • To process purchases and schedule installations or service calls.
  • To communicate about appointments, updates, and promotions.
  • To improve website performance, customer service, and marketing campaigns.

4 Consent

By submitting your information, you consent to its use as described in this agreement. You may withdraw consent at any time by contacting us at info@valleyriverelectrical.com.

5 Sharing of Information

  • With trusted third-party service providers (e.g., payment processors, email marketing tools) who help operate our business.
  • When required by law, regulation, or legal request.

6  Data Security

We use reasonable security measures (encryption, secure servers, password protections) to safeguard your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7  Customer Rights

  • Access and request a copy of your personal information.
  • Request corrections to inaccurate or outdated information.
  • Request deletion of your personal information, subject to legal/contractual obligations.

8  Marketing Communications

By providing your contact details, you may receive promotional communications from us. You can unsubscribe at any time using the opt-out link in our emails or by contacting us directly.

9  Updates to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on our website with a revised effective date.

10 Contact Us

Valley River Electrical & Construction Ltd & Valley River Heat Pumps Email: info@valleyriverelectrical.com Phone: 902.334.3000 Mailing Address: 46 Taxiway Court, Cambridge NS B0P 1G0
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